3jla Privacy Policy

This Privacy Policy ("Policy") is issued by 3jla ("3jla", "we", "us", "our"), the operator of the online gaming platform accessible at 3jla.vip. It applies to all personal data collected from users ("Player", "you") in connection with your registration, use of the platform, and any communications with 3jla. By creating an account and using the 3jla platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions.

1.Who We Are

3jla is an online gaming and sports betting platform serving players in the Philippines. For the purposes of data privacy law, 3jla is the data controller responsible for the personal information collected and processed through the 3jla.vip platform. We are the entity that determines the purposes and means by which your personal data is processed.

Questions, requests, and complaints relating to this Privacy Policy should be directed to our Data Protection Officer (DPO) via the contact information provided in Section 17 of this Policy. Our support team is available 24 hours a day, 7 days a week, to assist with privacy-related enquiries.

2.Scope of This Policy

This Policy applies to all personal data collected by 3jla in connection with:

• Registration and maintenance of a 3jla player account;
• Identity verification (KYC) procedures;
• Deposits, withdrawals, and financial transactions on the platform;
• Use of any game, sportsbook, bingo room, or other product on the 3jla platform;
• Communications with 3jla's customer support team via any channel;
• Participation in promotions, bonuses, tournaments, or loyalty programmes;
• Browsing or accessing 3jla.vip, including via cookies and similar tracking technologies.

3.Data We Collect

3jla collects the following categories of personal data, depending on how you interact with the platform:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued ID;
• Date of birth;
• Philippine mobile number;
• Email address;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., PhilSys National ID, UMID, LTO Driver's License, DFA Passport, PRC ID, COMELEC Voter's ID);
• Proof of address documents where required;
• Source of funds documentation where required by anti-money laundering obligations.

3.3 Financial & Transaction Data

• GCash or PayMaya account number (display reference only — 3jla does not store full e-wallet credentials);
• Bank account name and number for bank transfer processing;
• Transaction history — all deposits, withdrawals, wagers, wins, and bonuses;
• Wallet balance records.

3.4 Gaming Activity Data

• Game session logs, including games played, bet amounts, outcomes, and timestamps;
• Sportsbook betting history;
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status).

3.5 Technical & Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session identifiers and login timestamps;
• Platform interaction logs.

3.6 Communications Data

• Support chat transcripts and email correspondence;
• Responses to surveys or feedback forms (where voluntarily submitted).

4.How We Collect Data

3jla collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in any promotional activity;
• Automatically — when you browse or use the 3jla platform, through server logs, session tracking, and cookies as described in Section 8;
• From third-party payment processors — when a transaction is processed via GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank, the processor may share transaction confirmation data with 3jla;
• From identity verification providers — where 3jla uses a third-party KYC service to assist in verifying the authenticity of identity documents.

5.Legal Basis for Processing

3jla processes your personal data on the following legal bases under Republic Act No. 10173 and applicable data protection principles:

• Performance of a contract — Processing necessary to register your account, process deposits and withdrawals, and deliver the 3jla gaming services you have requested;
• Legal obligation — Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, KYC requirements, and regulatory reporting obligations;
• Legitimate interests — Processing for fraud detection, platform security, responsible gaming enforcement, and improvement of our services, where these interests are not overridden by your data protection rights;
• Consent — Processing for marketing communications and optional analytics, where you have given clear and specific consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.How We Use Your Data

3jla uses the personal data we collect for the following purposes:

6.1 Account & Platform Operations

• Creating and managing your 3jla account;
• Authenticating your identity each time you log in;
• Providing access to all gaming products on the platform;
• Processing deposits and withdrawals to and from your registered payment methods;
• Crediting and tracking bonuses, promotional funds, and loyalty points.

6.2 Identity Verification & Compliance

• Verifying that you are 21 years of age or older, in compliance with Philippine gaming age requirements;
• Completing Know Your Customer (KYC) procedures prior to withdrawal processing;
• Fulfilling anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations;
• Responding to lawful requests from regulatory authorities.

6.3 Responsible Gaming

• Monitoring gaming activity to identify patterns that may indicate problem gambling behaviour;
• Enforcing self-exclusion, cooling-off, and deposit limit settings that you have activated;
• Ensuring that self-excluded players cannot re-register using alternative details.

6.4 Security & Fraud Prevention

• Detecting and investigating suspected fraud, bonus abuse, account sharing, or money laundering;
• Preventing unauthorized account access;
• Maintaining the integrity of all games and betting markets.

6.5 Customer Support

• Responding to your enquiries, complaints, and support requests;
• Maintaining records of communications for quality assurance and dispute resolution purposes.

6.6 Marketing & Promotions (Consent-Based)

• Sending promotional offers, bonus notifications, and updates about new games or features via SMS and email, where you have provided consent;
• Personalising promotional offers based on your gaming preferences and activity history, where you have consented to this.

7.Data Sharing & Disclosure

3jla does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank receive transaction data necessary to process deposits and withdrawals. Each processor is subject to its own privacy policy and applicable financial data protection obligations.
• KYC and identity verification providers — Third-party services engaged to assist in verifying the authenticity of identity documents provided during KYC. These providers are bound by confidentiality agreements and may not use your data for any other purpose.
• Game software providers — Game providers whose titles are hosted on the 3jla platform may receive anonymised session data for game performance and integrity purposes. No personally identifiable player data is shared with game providers without your explicit consent.
• Regulatory and law enforcement authorities — 3jla will disclose personal data to competent Philippine authorities (including PAGCOR, the Anti-Money Laundering Council, and law enforcement agencies) where required by law, court order, or regulatory directive.
• Professional advisers — Legal, audit, and compliance advisers engaged by 3jla, who are bound by professional confidentiality obligations.

In all cases where personal data is shared with third-party service providers, 3jla requires that such providers implement data security standards consistent with this Policy and applicable law.

8.Cookies & Tracking Technologies

The 3jla platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device when you visit a website.

8.1 Types of Cookies Used

• Strictly necessary cookies — Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Functional cookies — Store your preferences such as display language, game lobby layout, and responsible gaming setting states to improve your experience across sessions.
• Analytics cookies — Collect anonymised data about how players navigate the platform to help 3jla identify performance issues and improve the user experience. These are only set where you have provided consent.
• Security cookies — Assist in detecting and preventing fraudulent login attempts, account sharing, and suspicious activity patterns.

8.2 Managing Cookie Preferences

You may manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent the 3jla platform from functioning correctly and you will be unable to maintain a logged-in session.

9.Data Retention

3jla retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and for as long as required to meet our legal, regulatory, and compliance obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 3jla's data destruction procedures.

10.Data Security

3jla implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 3jla platform;
• Encrypted storage for sensitive data fields including passwords (stored as salted hashes), financial identifiers, and identity document copies;
• Access controls limiting internal access to personal data to employees who require it to perform their specific job function;
• Two-factor authentication options available to all registered players to protect account access;
• Regular security testing of the platform infrastructure to identify and remediate vulnerabilities;
• Incident response procedures for identifying, containing, and reporting data breaches in accordance with applicable law.

11.Your Privacy Rights

Under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules, Filipino data subjects have the following rights in relation to their personal data held by 3jla:

To exercise any of the above rights, please contact 3jla's Data Protection Officer using the contact information in Section 17. 3jla will respond to all verified data subject requests within thirty (30) calendar days. Where requests are complex or numerous, this period may be extended by an additional sixty (60) days, with prior notice provided to you.

12.Children & Minors

The 3jla platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. 3jla does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, refund any real-money balance to the source payment method, and securely delete the relevant personal data.

13.Cross-Border Data Transfers

Some of 3jla's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, 3jla ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to maintain data protection standards at least equivalent to those required under Philippine law. 3jla will not transfer personal data to jurisdictions that do not provide adequate protections without implementing appropriate safeguards and, where required, notifying the National Privacy Commission.

14.Third-Party Links

The 3jla platform may contain links to third-party websites or services. This Privacy Policy applies exclusively to personal data collected and processed by 3jla. 3jla is not responsible for the privacy practices of any third-party website or service, and we encourage you to review the privacy policies of any third-party site you visit. The presence of a link on the 3jla platform does not constitute an endorsement of that third party's privacy practices.

15.Marketing Communications

Where you have provided consent during registration or subsequently through your account settings, 3jla may contact you with promotional offers, bonus notifications, new game announcements, and other marketing communications via SMS and email. Each marketing communication will include a clear and accessible opt-out mechanism.

You may withdraw consent to marketing communications at any time by updating your notification preferences in your account settings, or by contacting our support team. Withdrawal of consent will not affect the lawfulness of marketing communications sent prior to the withdrawal, and will not affect your ability to receive transactional and account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent under a separate legal basis.

16.Changes to This Policy

3jla may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page. Where changes are material, 3jla will provide advance notice via a prominent notification on the platform or by email to your registered address. Your continued use of the 3jla platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

17.Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how 3jla handles your personal data, please contact our Data Protection Officer through the live chat feature available on the 3jla platform, or by writing to us at the email address displayed in the footer of this page. We aim to respond to all privacy-related enquiries within five (5) business days and to fulfil formal data subject requests within thirty (30) calendar days.

If you are not satisfied with 3jla's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines. Information about filing a complaint with the NPC is available through the NPC's official channels.