3jla Frequently Asked Questions

3jla accepts any valid Philippine government-issued ID for KYC: PhilSys National ID, UMID, LTO Driver's License, DFA Passport, SSS or GSIS ID, PRC ID, or COMELEC Voter's ID. Upload a clear photo or scan of your ID through your account dashboard. KYC is required before your first withdrawal and is typically reviewed within one business day.

No. 3jla strictly enforces a one-account-per-player rule. Registering duplicate accounts — whether using a different email, mobile number, or device — is a violation of the Terms and Conditions and will result in all associated accounts being permanently suspended and any balances forfeited. If you have lost access to your existing account, contact our 24/7 support team to recover it.

On the 3jla login page, click 'Forgot Password' and enter your registered email address or mobile number. You'll receive a password reset link or OTP within a few minutes. If you no longer have access to that email or number, contact our live chat support team with your account details and a copy of your ID to verify ownership and regain access.

You can request permanent account closure through Account Settings or by contacting 3jla's 24/7 support team via live chat. Before closure, any remaining real-money balance will be withdrawn to your registered payment method. If you are closing your account due to a gambling problem, we encourage you to use the self-exclusion tool instead, which provides stronger protections and prevents re-registration.

The minimum deposit on 3jla is ₱100. This applies across all supported payment methods including GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. There is no maximum deposit limit set by 3jla, though your chosen payment provider may have its own daily transfer caps that apply independently.

GCash deposits on 3jla are credited to your wallet instantly — typically within seconds of completing the transfer on the GCash app. If your deposit hasn't reflected after five minutes, check that the transaction was successful on the GCash side, then contact 3jla support with your GCash transaction reference number and our team will resolve it promptly.

3jla targets GCash and PayMaya withdrawals to be processed within 15 to 30 minutes of request, available 24 hours a day, 7 days a week including Philippine public holidays. Delays may occur if your KYC verification is incomplete, if the withdrawal is flagged for a routine security check, or during peak processing periods. Bank transfer withdrawals follow standard banking hours and may take longer.

The minimum withdrawal on 3jla is ₱200. Withdrawals must be processed to a payment method registered in the same name as your 3jla account. KYC identity verification must be completed before any withdrawal is processed. There are no withdrawal fees charged by 3jla, though your bank or e-wallet provider may apply their own transaction charges.

3jla does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider — GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank — may apply their own transaction fees or service charges, which are outside 3jla's control. Always check your payment provider's fee schedule before transferring.

Common reasons for a delayed withdrawal on 3jla include: KYC verification not yet completed, the withdrawal amount including bonus credits that haven't met the wagering requirement, a routine security review on the transaction, or the payment method needing additional verification. If your withdrawal has been pending for more than two hours, contact 3jla support via live chat with your withdrawal reference number.

3jla offers a wide selection of slots including titles from JILI Games, which are extremely popular with Filipino players. The lobby includes classic fruit machines, video slots with bonus rounds, progressive jackpot games, and themed titles covering everything from Filipino mythology to international action themes. New games are added regularly. All slots on 3jla display their RTP (return-to-player) percentage in the game information panel.

Yes. 3jla's live casino section features real dealers streaming in high definition, with games including baccarat, blackjack, roulette, dragon tiger, and sic bo. Live games use physical cards, wheels, and dice — outcomes are not generated by software. Multiple table variants and bet limits are available to suit both casual players and high rollers looking for a VIP experience.

Yes. 3jla's sportsbook covers PBA basketball extensively, along with NBA, UFC, boxing, football (Premier League, La Liga, UEFA), and other international sports markets. Philippine sporting events are given priority scheduling and competitive odds. In-play live betting is available on selected matches, allowing you to place bets while the game is in progress.

3jla is fully optimised for mobile browsers on both Android and iOS devices — no app download required. Simply visit 3jla.vip in your mobile browser (Chrome, Safari, or any modern browser) and the platform automatically adjusts to your screen. All games, the sportsbook, account management, deposits, and withdrawals are available on mobile with the same functionality as desktop.

RTP stands for Return to Player — it's the theoretical percentage of all wagered money a slot or game pays back to players over a very large number of spins. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of rounds. RTP doesn't predict individual session results, but higher RTP games generally offer better long-term value. 3jla displays RTP figures for all slots in the game info panel.

3jla offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount, match percentage, and eligible games are displayed on the promotions page at the time of your deposit. All welcome bonuses are subject to wagering requirements — the number of times the bonus must be wagered before withdrawal — which are clearly stated in the promotion terms before you claim.

A wagering requirement (also called a playthrough requirement) specifies how many times a bonus amount must be bet before the resulting winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in qualifying bets before requesting a withdrawal of bonus-derived funds. Progress is tracked in real time in your 3jla account dashboard under the Bonuses section.

Yes. All bonuses on 3jla have an expiry period, which is stated in the specific promotion terms at the time the bonus is claimed. If the wagering requirement is not completed within the bonus validity period, the bonus and any associated winnings will be forfeited automatically. Expiry dates and remaining wagering progress are visible in real time in your account dashboard. Always read the promotion terms before claiming.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. You can, however, withdraw any remaining real-money balance in your account at any time, regardless of bonus status. If you prefer not to complete a wagering requirement, you may forfeit the bonus through your account settings, which removes the wagering lock from your real-money balance.

3jla operates as an online gaming platform serving Filipino players and is committed to transparent, fair gameplay. The platform uses 256-bit SSL encryption to protect all data and financial transactions, enforces strict KYC identity verification, and aligns its responsible gaming practices with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines for player protection. All games are provided by certified software suppliers with independently verified RTP figures.

The minimum age to register and play on 3jla is 21 years old. This is the minimum legal gambling age in the Philippines under PAGCOR regulations. Age verification is conducted during KYC review before any withdrawal is processed. Any account confirmed to belong to a person under 21 will be permanently closed and any real-money balance returned to the payment source.

You can activate self-exclusion from your 3jla account by going to Account Settings → Responsible Gaming → Self-Exclusion. Choose a minimum period of 6 months or indefinite exclusion. Self-exclusion takes effect immediately — your account is closed, all marketing communications stop, and you cannot re-register until the exclusion period ends. If you need it actioned urgently, contact our 24/7 live chat support team and they will process it for you right away.

3jla provides six built-in responsible gaming tools for all players: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 6 weeks), and self-exclusion (6 months minimum or indefinite). All tools are accessible from Account Settings without needing to contact support. Limit reductions and self-exclusion take effect immediately; limit increases have a mandatory 24-hour delay. Learn more on our Responsible Gaming page.

3jla customer support is available 24 hours a day, 7 days a week, including Philippine public holidays. The fastest way to reach us is via the live chat feature on the 3jla platform — response times are typically under two minutes. You can also reach us by email at the address shown in the platform footer. Our support team handles account issues, payment queries, technical problems, bonus questions, and responsible gaming requests.